Privacy Policy

Last updated: October 2025

At Rose Acrylics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact details
Billing and shipping addresses
Payment information (processed securely through our payment provider)
Order history and preferences
Communications with our customer service team

We also automatically collect certain information when you visit our website, including IP address, browser type, and browsing behaviour through cookies and similar technologies.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your orders and enquiries
Send marketing communications (with your consent)
Improve our website and customer experience
Comply with legal obligations
Prevent fraud and ensure security

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who help us operate our business (e.g., payment processors, shipping companies)
Legal authorities when required by law
Business partners with your explicit consent

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to processing of your data
Withdraw consent for marketing communications

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction.